Return Policy

Your Doran Poma Skincare purchase is covered by the following Return Policy:

Refund Policy: 15% Restocking Fee

Your purchase must be returned un-opened in saleable condition with the original packaging, including Universal Product Code (UPC), tags, all components of product (applicators, promotional items, etc.).

To cover our shipping and handling costs, we charge a 15% Restocking Fee on All Returns—except if an item is delivered in defective or damaged condition.

Returns with a Receipt

All items are eligible for an in-store credit within 14 days of purchase.

Any product that is returned without promotional item/s, which was/were included in the original transaction (e.g. buy skincare products, get free lipstick), will have the value of the promotional item deducted from the amount refunded.

Returns without a Receipt

If you don't have your receipt, your return is eligible only for an in–store credit for the lowest selling price within the previous 14 days in our U.S. stores. Valid government identification (such as drivers license) is required for all non–receipted returns. We carefully monitor returns and in some cases returns made with or without a receipt may be refused. Doran Poma Skincare reserves the right to deny any return.

If you ordered through our online store, you can also have us arrange a shipping provider to pick up your return – just call 831-333-0970 or contact info@doranpomaskincare.com. For delivered items, we’ll refund your delivery charges if the item is defective.

Returns by Category

Damaged Items: If an item is delivered in defective or damaged condition, it may be exchanged at no cost or returned for a full refund within 14 days of the date of receipt. After 14 days, the items are non–refundable and non–returnable.

Items Purchased at Regular Price: Items Purchased at Regular Price may only be returned or exchanged within 14 days of the date of receipt. Returns are subject to a 15% Restocking Fee. After 14 days, the items are non–refundable and non–returnable.

Items Purchased on Sale or at a Discount: Items Purchased on Sale or at a Discount are non–refundable and non–returnable.

Custom-Ordered and Custom-Assembled Items: Custom-ordered and custom-assembled items may be returned or exchanged only if they are defective or damaged when you receive them. Otherwise, they are non–refundable and non–returnable.